Welcome to The Duo Jewellery! By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before making a purchase.

1. General Terms

By using our website, you confirm that you are at least 18 years old or have the consent of a legal guardian. We reserve the right to modify, update, or discontinue any part of our website or services at any time.

2. Orders & Payment

  • All orders are subject to availability and confirmation of payment.

  • We accept payments through Fiuu Payment Gateway.

  • Prices are listed in MYR (Malaysia Ringgit) and may be subject to taxes or additional fees.

  • We reserve the right to cancel or refuse any order if fraud or unauthorized activity is suspected.

3. Shipping & Delivery

  • We offer shipping to selected locations. Shipping costs and delivery times vary based on your location.

  • Estimated delivery times are provided for reference only and may be affected by external factors.

  • The Duo Jewellery is not responsible for lost, delayed, or damaged shipments caused by third-party couriers.

4. Returns & Exchanges

  • We accept returns/exchanges within [7] days of receiving your order, provided items are unworn and in original packaging.

  • Personalized or final sale items cannot be returned.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • For return requests, please contact us at theduojew.my@gmail.com / Whatsapp 018-3413696.

5. Product Information

We strive to provide accurate descriptions and images of our products. However, colors and sizes may vary slightly due to screen settings and manufacturing processes.

6. Intellectual Property

All content on this website, including images, text, and logos, is owned by The Duo Jewellery and may not be used, copied, or distributed without our permission.

7. Limitation of Liability

To the fullest extent permitted by law, The Duo Jewellery is not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.

8. Changes to These Terms

We may update these Terms of Service at any time. Continued use of our website after changes are made constitutes acceptance of the revised terms.

9. Contact Information

If you have any questions about these Terms of Service, please contact us at:
Email:theduojew.my@gmail.com
Contact Number: 0183413696